Online Store Return Policy
We understand that occasionally, you may need to return a product due to various reasons. To ensure a smooth and hassle-free return process, we have established the following Return Policy:
Eligibility for Returns:
– Products must be returned within 30 days of the date of purchase.
– The product must be in its original condition, unused, and in its original packaging.
– Returns are only accepted for products purchased directly from The AutoMedic. If you purchased our products through a third-party retailer, please refer to their return policy.
Initiating a Return:
– To initiate a return, please contact our Customer Service team at TheAutomedic@aspiregroupltd.com
– Provide your order number, the reason for the return, and any relevant details about the product’s condition.
Return Process:
– Once your return request is approved, we will provide you with a Return Authorization Number (RAN). This number is essential for processing your return.
– Securely package the product(s) with the RAN clearly marked on the outside of the package.
– Ship the return to the address provided with the RAN.
Refund or Exchange:
– Upon receiving and inspecting the returned product(s), we will process your refund or exchange, depending on your preference.
– Refunds will be issued to the original payment method used during the purchase.
– Exchanges will be sent out promptly, and you will receive a notification with tracking information.
Return Shipping:
– You are responsible for return shipping costs unless the return is due to a product defect or an error on our part. In such cases, we will provide a prepaid shipping label.
Warranty:
– Our products are backed by a 2-year warranty against manufacturing defects. If you encounter any issues within this period, please contact our Customer Service team for warranty assistance.
Restocking Fee:
– A restocking fee may be applied to returns that are not in their original condition or packaging or for items returned beyond the 30-day window.
Customer Satisfaction:
– We value your satisfaction and will make every effort to resolve any issues you may have with our products. If you have questions or concerns, please don’t hesitate to contact us.
Please note that this Return Policy is subject to change without notice. We encourage you to review this policy regularly for any updates. Your satisfaction is our top priority, and we strive to provide the best products and service possible. Thank you for choosing The AutoMedic for your roadside emergency needs.